Bearing FAQ

We receive many inquiries on a daily basis as to our products, services, delivery methods and more. Our bearing FAQ page is meant to give you accurate answers to some of the most common questions. If you have a question that was not listed below, please call to speak to one of our friendly & knowledgeable team members.

Frequently Asked Questions

  • How long has Bartlett Bearing been in business?

    Bartlett began operations 70 years ago, in 1951.

  • Are your personnel experienced in the Bearing industry?

    Bartlett Bearing has over 500 years of combined industry experience offering one of the most knowledgeable sales staff in the industry.

  • Can anyone buy from Bartlett Bearing?

    Yes, we welcome all electric motor repair shops as well as the general public. Interested in becoming a Bartlett customer? Fill out our credit application form “HERE

  • How quickly can you ship?

    Bartlett will ship your order the same day from one of our stocked locations.

  • Does Bartlett provide on-site technical service?

    Yes, we provide on-site technical services through our field sales representatives and joint cooperation with our manufacturer’s engineers. Contact your local branch for additional information.

  • Does Bartlett provide repair services?

    No, we are a solution oriented bearing distributor.

  • Does Bartlett Bearing sell electric motors, pumps, or gear boxes?

    No, because we don’t want to compete with our customer base.

  • What services separate Bartlett Bearing from other bearing distributors?

    – Extensive technical expertise that exceeds customer expectations

    – Unmatched inventory

    – Top quality products at competitive prices

    – Experienced, knowledgeable staff

    – Innovative solutions

    – Authorized distributor for leading manufacturers

    24/7 emergency service

  • What lines do you represent?

    Bartlett Bearing is an Authorized Distributor that inventories premier manufacturers such as Koyo, SKF, NTN, The Schaeffler Group made up of FAG, INA and Barden; see our extensive line of manufacturers on our line card.

  • Does Bartlett accept credit cards?

    Bartlett accepts Visa, MasterCard and American Express. Cash and approved checks are also accepted.

  • How can I ensure I purchase the right bearing?

    We strongly encourage our customers to contact a member of our technical support staff to answer any questions about their application and the proper bearing product.

  • What is the return policy?

    Items shipped from our stock and returned within 90 days from date of purchase are subject to a minimum 15% restocking fee. Certain exceptions may apply. Products must be returned in new and resalable condition, otherwise subject to a handling fee. For complete details please refer to our Return Goods Policy.

  • What is Bartlett Bearing's minimum order?

    Bartlett Bearing has a $25 minimum order.

  • Which states does Bartlett Bearing required a tax exemption form for?

    We currently require tax exemption forms from the following states: AL, AK, CO, CT, FL, GA, IA, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, NE, NJ, NY, OH, PA, SC, TN, TX, UT, VA, WI, WV  all other tax questions, please email salestax@bartlettbeairng.com